Privacy Policy
Last updated: May 09, 2026
Grandpay ("we", "our", or "us") operates the Grandpay mobile application and website (https://www.grandpay.com.ng). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as name, email address, phone number, and account credentials.
- Transaction Information: details related to payments, transfers, and in-app activities.
- Device Information: device type, operating system, app version, and crash diagnostics.
- Camera Access: only when required for specific in-app features initiated by the user.
We do not collect unnecessary data, and we do not access your camera, files, or device features without your explicit consent.
2. How We Use Your Information
Your information is used strictly to:
- Provide and operate Grandpay services
- Process transactions securely
- Verify user identity and prevent fraud
- Improve app performance and user experience
- Comply with legal and regulatory requirements
3. Data Sharing and Disclosure
We do not sell or rent your personal data. Data may only be shared:
- With trusted service providers under strict confidentiality agreements
- When required by law or regulatory authorities
- To protect users, prevent fraud, or enforce our terms
4. Data Security
All user data is protected using industry-standard security practices. Data is encrypted in transit using secure communication protocols.
While no system is 100% secure, we take reasonable technical and organizational measures to protect your information.
5. Account Creation and Authentication
Grandpay allows users to create accounts using credentials such as email addresses and passwords. Additional authentication methods may be used where necessary to enhance security.
6. Account and Data Deletion
Users have the right to request deletion of their account and associated personal data.
To request account deletion, please visit: https://grandpay.com.ng/account-deletion-request
Once verified, your account and associated data will be permanently deleted, except where retention is required by law.
7. User Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Withdraw consent where applicable
8. Children’s Privacy
Grandpay is not intended for children under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: